What you can do in a branch
Our branch colleagues can help with your everyday banking needs.
You can use our branches to:
- Open an account by making a face to face or telephone appointment with one of our Personal Bankers - book your appointment in branch or contact us
- Check your balance and recent transactions
- Make payments and transfers
- Manage standing orders and Direct Debits
- Report your card lost or stolen
- Order stationery like cheque books and paying-in books
- Update your contact details
- Pay in cash and cheques
- Withdraw cash and banker's cheques (there is a charge for banker's cheques).
We're always looking at ways we can make branch banking easier. Find out about the different accessibility options we provide. This includes hearing induction loops and booking a British Sign Language interpreter to attend a branch appointment with you.
Change to branch opening hours
Following a review of the way our customers bank with us, we are changing some of our branch opening hours, but are not permanently closing any branches.
Our Quick Reference Guide (PDF) provides a summary of the services and options available for you to manage your account.
Not found what you're looking for?
Contact our support team